One of the delights of staying in a private villa is the personalised service accorded to guests. The Arsana Estate’s well-trained and gracious staff know when to be on hand to help, and when to keep discreetly behind the scenes. With every interaction, they aim to please with their warm and distinctively Balinese hospitality.
The Arsana Estate’s villa manager is responsible for day-to-day operations, overseeing and coordinating the staff to meet guest expectations.
Guest relations manager
With a focus on optimising the Arsana Estate experience, the guest relations manager is on hand to assist guests’ every need during their stay.
The estate’s skilled cook prepares dishes from the extensive suggestions menu of Western and Asian dishes, as well accommodating special requests and dietary requirements.
Our butlers are on hand to serve meals and beverages, as well as attending to daily cleaning duties.
Our gardening team maintains the wonderful tropical gardens and ponds.
Guests are kept safe and secure 24/7 by our security team working in shifts.
Our maintenance team keeps the pools pristine, and are on hand to fix maintenance issues around the estate.